Aliza Chasan is a Digital Content Producer for "60 Minutes" and CBSNews.com. She has previously written for outlets including PIX11 News, The New York Daily News, Inside Edition and DNAinfo. Aliza ...

Abstract: The rapid development of artificial intelligence and natural language processing has completely changed the customer service industry. The design and implementation of the AI-driven chatbot ...

In brief: Cloudflare is working with the makers of Chrome, Edge, and Firefox on a new way for websites to tell whether incoming traffic is legitimate – without resorting to the usual mix of CAPTCHAs, ...

The FBI, Google, and Lumen Technologies say they’ve dismantled a China-based phishing-as-a-service operation called Outsider Enterprise.