This holiday season as families gather, the list of potentially heated conversation topics is long. Some might choose to ignore these issues altogether in the name of keeping the peace. For those ...

This as-told-to essay is based on a conversation with Matt Abrahams, Stanford lecturer, communications consultant, author, and podcast host. It has been edited for length and clarity. The most common ...

Fred Reggie, a Lafayette executive coach, international speaker and former board member of St. Jude Children’s Research Hospital, focuses on leadership, relationship and service culture development.

You know that moment when someone says the exact wrong thing at the exact wrong time? It’s not just awkward—it’s costly. Because as, communication expert and Exactly What to Say author Phil M. Jones ...

Growing up in the modern world isn’t easy, and children may struggle with the pressures even more than adults. The most recent NHS research found one in five children and young people aged eight to 25 ...

Most people don’t relish the thought of difficult conversations and research from the Chartered Management Institute found that 57% of managers would do almost anything to avoid one[i]. According to ...